I’m a user researcher and service designer with a multidisciplinary background in computer science, business systems, health informatics, and human-computer interaction.

I study how people interact with complex systems, focusing on how design can reduce friction and improve decision-making. My work combines mixed methods research and human factors principles to uncover patterns, surface pain points, and guide product and service strategies.

I enjoy connecting the dots between people and technology, turning messy, ambiguous challenges into thoughtful, human-centered experiences.